random


DigiCare SMS

DigiCare.ca

The DigiCare™ program encompasses Professional Services, Software as a Service, Outsource Services, Hosted Services and Proactive IT Support Services.

DigiCare SMS™ represents the lifecycle of the DigiCare™ program.

Digica has three distinct phases within the DigiCare SMS™ program.  Each phase is designed to provide the personalized support to maximize the investment into information technology your organization makes.

DigiCare Startup Services

Project planning, communication and implementation ensure that all DigiCare™ implementations are executed methodically and professionally.  DigiCare Startup™ services include:

  • IT Consulting
  • Installation, Deployment and Implementation
  • Network Assessment
  • Project Management
  • Solution Design
  • Training and Education

DigiCare Management Services

Complex IT systems mandate ongoing proactive management that is methodical and proactive to ensure maximum uptime.  The majority of unintended incidents can be avoided by with the proactive DigiCare Management™ Service program.  DigiCare Management™ services include:

  • Remote Monitoring
  • Contractual Service Level Agreement
  • Software Subscriptions
  • Hardware Support and Maintenance
  • Change Management
  • Environmental Conditioning and Monitoring
  • Progress Reporting
  • Continuous Proactive Network Regulation

DigiCare Support Services

The DigiCare™ program has been designed to cover your organization in a reactive methodology for those times that no matter how proactive and methodical an organization is, additional assistance will be needed.  DigiCare Support™ services provide the layer of protection to always ensure your organization has a plan to maximize your IT investment.  DigiCare Support™ services can be scaled and customized to meet even the most aggressive Service Level Agreement needs for any organization!  DigiCare Support™ services include:

  • Basic Help Desking
  • Reactive Dispatching
  • Advanced Help Desk Support
  • Asset Management and Tracking
  • Flat-Rate IT Outsourcing
  • Ticket Tracking Support Systems
  • Disaster Recovery Planning
  • Business Interruption Assessments
  • Pandemic Planning
  • Out-of Warranty Break-Fix Repair Services
  • Business Process Consulting
And so much more…

Speak with your Digica Account Manager to learn more about DigiCare SMSand how it can help your organization manage escalating IT costs, and minimize technology outages.




Green
Get Adobe Reader
Adobe Flash