Proactive IT Management
Do you have an IT Issue? YOU ARE NOT ALONE!
Digica has been there for many companies when they found themselves in some sort of crisis. Sometimes it was after a bad break up with an unreliable service provider, or when critical piece of equipment has been decommissioned. We have seen the struggles after a flood, a theft and even a cyber attack.
We hope you are not in crisis. We hope you are here to find out how to avoid a future crisis, manage your IT costs and get the support you know you need.
With over a decade of solid experience behind us, we have learned to help our clients navigate to the services that are right for them.
If you are new to the world of what Managed Services have to offer, you can read more about some of the possibilities below, and watch our informative video at the bottom of this page.
If you know what you want and are ready to have a conversation, give us a callLet’s Talk
Monitoring and Alerting
With powerful and insightful tools, the DigiCare Proactive Service Team will monitor the information technology devices that are on your domain and connected to the TCP/IP network. Immediate alerts are received as issues arise. All monitoring and alerting information is provided on detailed reports giving you clear insight on exactly what is going on in your network. Verification of Security Integrity and Backup Success provide you with essential peace of mind. Automatic resolution occurs on many of the alerts, which means most issues are resolved before you even know there is a problem.
DigiCare Proactive Network Administration services are highly detailed, process driven and hands on. Your dedicated Network Administration Team will perform assessments on your environment at regularly scheduled intervals that meet your business needs. Utilizing industry Best Practices Standards along with your company’s business goals, these assessments will provide invaluable insights allowing you to make cost effective decisions.
Help Desk (End User Support & Issue Resolution)
All devices outlined on your DigiCare Proactive Quote include unlimited end user technical support. Day to day issues that may arise, such as connectivity or “how to” questions will be addressed by the Proactive Service Team ensuring your systems and employees are able to operate at peak efficiency. The Proactive Service Team will also serve as your liaison to all vendors for warranty service, replacement, support or configuration issues making our Help Desk your one stop shop for all support.
Utilizing the well-documented information obtained through Network Administration services and our powerful DigiCare Reporting Tools, your dedicated vCIO will meet with you on a regularly scheduled basis to review business priorities and planned environment changes, giving you control over your technology roadmap. Your technology needs and business goals will become easy to define and execute.